General Terms and Conditions of Sale

Preamble

These General Terms and Conditions of Sale (hereinafter "GTC") govern sales concluded between:

Bud & Blossom SAS
SIRET: 883 848 160
37 rue de la Clairière
94370 Sucy-en-Brie – France

E-mail: bonjour@budblossomslings.com

Website: www.budblossomslings.com

(hereinafter the "Seller")

and any individual making a purchase on the website www.budblossomslings.com (hereinafter the "Customer").

The website is hosted by Shopify Inc.

Any order placed on the website implies unreserved acceptance of these GTC.

Article 1 – Purpose

These GTC define the rights and obligations of the parties in connection with the online sale of products marketed by Bud & Blossom.

They apply to all orders placed on the website www.budblossomslings.com.

Article 2 – Products

The products offered for sale are those listed on the website on the day the Customer consults it.

The main characteristics of the products are presented on the product sheets.

Photographs and visuals are provided for illustrative purposes and are not contractually binding.

Bud & Blossom strives to present products as accurately as possible. However, slight variations in color or finish may exist depending on screens or manufacturing batches.

Products are offered within the limits of available stock.

Article 3 – Pre-contractual Information

Before validating their order, the Customer acknowledges having read the information provided for in articles L.221-5 et seq. of the Consumer Code, notably:

the essential characteristics of the products;
the price of the products;
shipping costs;
payment methods;
delivery times;
the conditions for exercising the right of withdrawal;
applicable legal guarantees;
the Seller's contact details.

For orders shipped outside the European Union, particularly to the United Kingdom, Switzerland, or any other international destination, customs duties, import taxes, customs clearance fees, or other local taxes may be required by the authorities of the destination country.

These charges remain exclusively the responsibility of the Customer and cannot be reimbursed by Bud & Blossom. The Customer is solely responsible for paying these amounts and for complying with the import formalities applicable in their country.

Article 4 – Order

The Customer selects the products they wish to purchase and adds them to their cart.

The order is considered final after:

cart validation;
acceptance of these GTC;
payment validation.

An order confirmation is sent to the Customer by email.

Bud & Blossom reserves the right to refuse or cancel any order in the event of:

inaccurate or incomplete information;
suspicion of fraud;
payment incident;
prior dispute with the Customer.

For any questions related to an order, the Customer can contact customer service at: bonjour@budblossomslings.com.

Article 5 – Price

Prices displayed on the website are indicated in euros (€).

They include the applicable VAT on the day of the order when it is due.

Delivery costs are indicated before the final validation of the order.

Bud & Blossom reserves the right to modify its prices at any time. However, products are billed based on the rate in effect at the time of order validation.

Article 6 – Payment

Payment is due immediately upon order.

The Customer can pay for their purchases by:

Bank card;
Shopify Payments;
PayPal;
Klarna (subject to eligibility and acceptance by Klarna).

Bud & Blossom does not have access to the Customer's banking data.

In case of payment authorization refusal or payment incident, the order may be suspended or canceled.

Article 7 – Electronic Signature

The validation of the order and payment constitutes an electronic signature having the same value as a handwritten signature between the parties.

The Customer acknowledges that the data recorded in Bud & Blossom's systems constitute proof of the transactions carried out.

Article 8 – Archiving and Proof

Computerized records kept in the Seller's systems under reasonable security conditions will be considered as proof of orders, payments, and communications between the parties.

Contractual documents are archived in accordance with applicable regulations.

Article 9 – Product Availability

Product offers are valid as long as they are visible on the website and within the limits of available stock.

In case of unavailability after an order has been validated, the Customer will be informed as soon as possible.

The Customer can then choose:

a full refund of the sums paid;
a credit note;
or a replacement product of equivalent value when possible.

The refund will be made within a maximum of fourteen (14) days.

Article 10 – Product Safety and Use

Bud & Blossom baby carriers and babywearing accessories must be used in accordance with the instructions provided with the product.

The Customer agrees to:

read the instructions carefully before use;
respect the age, weight, and usage limits indicated;
check the condition of the product before each use.

Bud & Blossom cannot be held responsible for damages resulting from improper use contrary to the instructions provided or from modification of the product by the user.

Article 11 – Delivery

Bud & Blossom delivers its products worldwide, subject to any restrictions applicable in certain countries or territories.

Delivery times vary depending on the chosen destination and the transport method selected during the order. The times indicated on the website are for informational purposes only.

In any event, except in cases of force majeure or exceptional circumstances, delivery will take place no later than thirty (30) days after the conclusion of the contract.

Once the order has been handed over to the carrier, Bud & Blossom cannot be held responsible for delays attributable to the carrier or customs authorities.

In the event of a significant delay, the Customer is invited to contact customer service at bonjour@budblossomslings.com.

For deliveries made outside the European Union, the Customer is considered the importer of the products. As such, they are responsible for paying any customs duties, import taxes, customs clearance fees, or other local taxes required by the competent authorities of the destination country.

The Customer's refusal to pay these charges will not result in a refund of these amounts by Bud & Blossom nor in the coverage of costs incurred by the return or destruction of the package.

Article 12 – Delivery Procedures

Products are delivered to the address provided by the Customer when placing the order.

The Customer is responsible for the accuracy of the information provided.

Any package returned due to an incorrect or incomplete address may be resent at the Customer's expense.

Upon receipt of the package, the Customer is invited to check its condition.

Any apparent anomaly (damaged package, missing or damaged product) must be reported as soon as possible to customer service.

Article 13 – Delivery Errors and Non-conforming Products

Any delivery error or non-conformity must be reported within a reasonable time after receipt of the package to bonjour@budblossomslings.com.

After reviewing the claim, Bud & Blossom may offer:

replacement of the product;
exchange of the product;
or a refund for the product concerned.

When the error is attributable to Bud & Blossom, return and reshipment costs are fully covered by the Seller.

Article 14 – Legal Guarantees

The products sold benefit from the legal guarantee of conformity provided for in articles L.217-3 et seq. of the Consumer Code, as well as the legal guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code.

The Customer benefits from:

a period of two (2) years from the delivery of the goods to act under the legal guarantee of conformity;
the possibility of requesting repair or replacement of the product under the conditions provided by law;
the guarantee against hidden defects under the conditions provided by the Civil Code.

These guarantees apply independently of any commercial warranty.

Bud & Blossom offers no additional commercial warranty.

Article 15 – Right of Withdrawal

In accordance with the provisions of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal.

To make a return request, the Customer must log in to their customer account and click on "Return" next to the order concerned.

A return label will be sent to the Customer within 24 business hours following the validation of the request.

Products must be returned:

in their original condition;
complete;
unused;
unwashed;
accompanied by any accessories.

Damaged, incomplete, used products, or those showing abnormal signs of wear may be subject to a reduction in the refunded amount or a refusal of refund.

Return shipping costs amount to €15, covering transport costs and return processing. This amount will be deducted from the refund after receipt and verification of the product by our team.

The refund will be made to the payment method used during the order within a maximum of fourteen (14) days following receipt and validation of the return.

Initial shipping costs are refunded in accordance with applicable legal provisions.

Products identified as "Discount Price" on the Website benefit from a preferential rate due to clearance, end-of-collection, or a specific commercial operation.

By derogation from the general return conditions applicable to other products, "Discount Price" items are sold definitively and cannot be exchanged, returned, or refunded for the Customer's personal convenience.

This provision does not apply to mandatory legal guarantees, particularly in the event of a lack of conformity or hidden defect, in accordance with applicable legal provisions.

Article 16 – Exceptions to the Right of Withdrawal

In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

products made according to the Customer's specifications;
personalized products;
unsealed products that cannot be returned for reasons of hygiene or health protection;
other cases provided for by applicable regulations.

Products identified as "Discount Price" on the Website benefit from a preferential rate due to clearance, end-of-collection, or a specific commercial operation.

This provision does not apply to mandatory legal guarantees, particularly in the event of a lack of conformity or hidden defect, in accordance with applicable legal provisions.

Article 17 – Force Majeure

Neither party shall be held liable for the non-performance of its obligations in the event of force majeure as defined in article 1218 of the Civil Code.

The performance of obligations is suspended for the entire duration of the event.

Article 18 – Intellectual Property

All elements present on the Bud & Blossom website (texts, photographs, illustrations, videos, logos, brands, graphics, and content) are protected by intellectual property laws.

Any reproduction, representation, or exploitation without prior written authorization is prohibited.

Article 19 – Personal Data

The personal data collected are necessary for order management, customer relationship, and compliance with the Seller's legal obligations.

Data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and applicable French legislation.

For any questions regarding personal data, the Customer can contact: bonjour@budblossomslings.com.

Article 20 – User Rights

The Customer has the following rights:

right of access;
right of rectification;
right of erasure;
right of opposition;
right to restriction of processing;
right to data portability.

These rights can be exercised at any time by contacting: bonjour@budblossomslings.com.

Article 21 – Cookies

The website uses cookies necessary for its operation and, where applicable, statistical and marketing cookies.

The Customer can manage their preferences via the consent banner displayed during their first visit.

Article 22 – Partial Nullity

If any provision of these GTC were declared null or unenforceable, the other provisions would remain fully applicable.

Article 23 – Consumer Mediation

In accordance with the provisions of the Consumer Code, the Customer has the right to free recourse to a consumer mediator for the amicable resolution of a dispute.

Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C)
14 rue Saint Jean – 75017 Paris
Phone: 06.09.20.48.86.
Website: https://cm2c.net/ ; https://cm2c.net/comment-nous-saisir.php
Email address: cm2c@cm2c.net

The Customer can also submit a complaint on the European online dispute resolution platform:
https://ec.europa.eu/consumers/odr

Article 24 – Applicable Law

These GTC are subject to French law.

In the event of a dispute, the parties will primarily seek an amicable solution before any judicial action.

Article 25 – Customer Service

For any questions regarding an order, a product, or the application of these GTC, the Customer can contact:

Bud & Blossom SAS

37 rue de la Clairière
94370 Sucy-en-Brie
France